How we can help you with a claim

At Ageas, we understand the importance of your home. So when something goes wrong, you will want to return to normal as quickly as possible. Our video takes you through the process of making a stress-free claim with Ageas.

Need to make a claim?

Make a claim with us today

Your handy guide to making an easy home claim

No one likes waiting. That's why we aim to get your claim sorted and payment to your account as soon as we can - this could even be after just one call. For bigger losses, we will agree the appropriate action to handle your claim and help you every step of the way.

We are there for you in an emergency too. If a water leak, flood or fire leaves you in urgent need, we can get funds to you quickly via a fast payment within two hours.*

The boring bit: your home insurance policy does not cover you for every type of accident. However, you can leave the technical stuff to us and we will let you know if your claim falls under the terms of your policy as soon as possible.

Our UK-based claims team is here 24/7, 365 days a year to help get things back to normal fast. Get in touch with us on 0345 125 2491

If you need to make a contents claim

Before you get in touch

You may need to tick off the following steps before you tell us about your contents claim:

• If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
• Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
• Keep hold of any damaged items as we may need to see them

If you need to make a buildings claim

Before you get in touch

Before you tell us about your buildings claim, you may need to tick off the following steps:

• If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
• Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
• Keep hold of any damaged items as we may need to see them

*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.

Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA

ageas is a trading name of Ageas Retail Limited (Company Reg. No. 1324965) and Ageas Insurance Limited (Company Reg. No. 354568). Registered in England and Wales. Registered office: Ageas House, Hampshire Corporate Park, Eastleigh, Hampshire, SO53 3YA. ageas car, home and van insurance are arranged and administered by Ageas Retail Limited and underwritten by Ageas Insurance Limited, who also provide the claims service. ageas pet insurance is arranged and administered by Ageas Retail Limited. Ageas Retail Limited is authorised and regulated by the Financial Conduct Authority, Financial Services Register reference number: 312468. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register reference number: 202039. Ageas Travel Insurance is arranged and administered by Hood Travel Limited. Registered office: 2nd Floor, Dencora Court, Tylers Avenue, Southend-on-Sea, Essex, SS1 2BB. Registered in England and Wales 08318836. Hood Travel Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register reference number: 597211.